How to have difficult conversations
Learn to discuss difficult topics in a psychologically safe way. This course provides practical tools for managing your own emotions and preparing for others’ feelings.
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Chapter 2
How to prepare for a difficult conversation
SectionExercises
I. Setting the intention of the conversation
II. Preparing for the conversation
III. Inviting the participant in a psychologically safe way
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Chapter 3
Listening is the key
SectionExercises
I. How to listen like a hostage negotiator
II. Echoing, naming, and summarizing
III. What listening is not and how to listen empathetically
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Chapter 4
Opening a difficult conversation
SectionExercises
I. Easy roads lead us astray
II. Three different conversation openings
III. Yes, and… lets us down easy
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Chapter 5
Navigating in the stormy conversation
SectionExercises
I. Tame an angry person
II. Keep the conversation going
III. How to end the conversation?
IV. You thought it was over, and it wasn’t – starting the conversation again
V. You’re ready to have the conversation