How to have difficult conversations

course illustration

Learn together with your team

This course is available as facilitated learning journeys for groups of 6–10. Customized and scalable to your needs. Includes analytics on learning results.

About the course

How to discuss a difficult topic in a psychologically safe way?

Managing your own emotions and preparing for others' emotions is an important skill in today’s worklife.

After the course you will be able to…

✔️ Initiate and open difficult conversations

✔️ Create a safe space for difficult conversations

✔️ Search for a common understanding in conflicts

✔️ Manage your own emotions

✔️ Recognize when there’s a need for a third-party mediator in conflicts

How our courses work

Course information

Level: Fundamentals

Certificate: Available on completion

Length: Three-week program

Target audience: Team leads

Created in partnership with: Koodarikuiskaaja (Elisa Heikura)

Learning journey

Week 1: Self-assessment. Independent study 1: Fundamentals.
Week 2: Learning group 1: Grouping goals, practice. Activity: Apply at work. Independent study 2: Advanced.
Week 3: Learning group 2: Sharing results, practice. Self-assessment.

course illustration

How to have difficult conversations