How to discuss a difficult topic in a psychologically safe way?
Managing your own emotions and preparing for others' emotions is an important skill in today’s worklife.
How to have difficult conversations
About the course
After the course you will be able to…
✔️ Initiate and open difficult conversations
✔️ Create a safe space for difficult conversations
✔️ Search for a common understanding in conflicts
✔️ Manage your own emotions
✔️ Recognize when there’s a need for a third-party mediator in conflicts
Course information
Level: Fundamentals
Certificate: Available on completion
Length: Three-week program
Target audience: Team leads
Created in partnership with: Koodarikuiskaaja (Elisa Heikura)
Learning journey
Week 1: Self-assessment. Independent study 1: Fundamentals.
Week 2: Learning group 1: Grouping goals, practice. Activity: Apply at work. Independent study 2: Advanced.
Week 3: Learning group 2: Sharing results, practice. Self-assessment.
How to have difficult conversations